The official eCommerce of Aeroporti di Roma
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Conditions of Online Sale Airport Services
(Passenger Services)
1. Subject
The object of these terms and conditions of sale is the purchase on the website www.romeairports.com of airport services offered by Aeroporti di Roma S.p.A.
The sale of such services is carried out by Aeroporti di Roma S.p.A, with registered office in Via Pier Paolo Racchetti, 1 - 00054 Fiumicino (RM), Tax Code and Company Register of Rome 13032990155 - VAT No. 06572251004 Share Capital 62,224,743.00 fully paid-up
The Customer is required to read carefully these terms and conditions governing the purchase of services provided on the website www.romeairports.com in compliance with the provisions of Legislative Decree no. 206 dated 6 September 2005 ('Consumer Code') and Legislative Decree no. 70 dated 9 April 2003 (hereafter, 'E-commerce Decree').
By purchasing in the manner provided, the Customer declares that he/she has read all the information provided during the purchase process and accepts these terms and conditions in full.
Aeroporti di Roma S.p.A., hereinafter also ADR, reserves the right to change these terms and conditions.
2. Rules for the Purchase of Services
The purchase of ADR's airport services is concluded with the issue of a booking number, which will be communicated to the Customer with an email sent to the email address entered during the booking process.
The sale will be considered concluded when ADR sends the Customer an email confirming the order for the requested service containing:
- Name and surname of the client or company name of the legal entity
- Transaction identification code
- Service(s) required;
The email will state how to receive the requested services and any further information to be provided.
For further information, see www.adr.it or contact the service directly at the email address given in the individual service.
The individual services offered
3. FAST TRACK
3.1. The Fast Track service allows the passenger faster access to the boarding area through a dedicated route;
3.2. These reserved passages are currently present at Fiumicino and Ciampino;
3.3 Aeroporti di Roma will not be liable in case of loss of flight due to delayed presentation at the boarding gate and will not be liable in case the passenger is refused access to the boarding area due to failure to comply with airport security regulations regarding hand luggage;
3.4. Aeroporti di Roma will not be liable in the event of any inconvenience to passengers resulting from a high number of users of the Fast Track service.
3.5. To request information on the Fast Track service, please send an email to welcomevipservice@adr.it indicating the service requested, number of passengers, contact details of a contact person, date and flight of arrival and/or departure.
3.6. The use date of the fast track can be changed by contacting the email address: welcomevipservice@adr.it.
4 VIP AND MEETING ROOMS
Inside Fiumicino's Leonardo da Vinci International Airport are several VIP lounges managed by airlines, handling companies or external companies. The complete list of VIP HALLS present is also available at www.adr.it/vip-lounge. There are signs inside the airport to facilitate the identification of the halls. Only the venues indicated in these General Terms and Conditions can be purchased via romeairports.com. There are two meeting rooms at Ciampino airport, managed directly by Aeroporti di Roma and located within the General Aviation terminal, which can be booked through this platform.
FIUMICINO
4.1. Prima Vista" VIP Lounge - Aviapartner (after security checks - pier A and pier E nonSchengen)
4.1.1. By purchasing the Vip Lounge service, you get all the comforts and exclusive services offered in the two VIP lounges with comfortable, air-conditioned lounges, dedicated staff, newspapers and magazines, bar and buffet service, and real-time flight information, managed by Aviapartner.
4.1.2. The two VIP lounges, available for purchase at www.romeairports.com, are located after security controls at Fiumicino's Leonardo da Vinci International Airport:
The complete list of VIP Lounges at Fiumicino's Leonardo da Vinci International Airport is also available at www.adr.it/vip-lounge. There are signs inside the airport to facilitate the identification of the halls. Only the two rooms indicated at this point can be purchased through romeairports.com.
4.1.3. The opening hours of the VIP rooms must be respected. In the event of flight delays, there are no plans to extend their opening beyond the times indicated. Access to the VIP lounges is permitted from Monday to Sunday at the following times:
4.1.4. To gain access to the VIP lounges, the Customer must have the boarding pass and present the Order Confirmation sent by ADR when booking the service. The theatre staff will collect purchased titles at the presentation who will check their suitability.
4.1.5. The cost of the VIP Lounge service is per individual passenger.
4.1.6 Failure to use the voucher due to contingent causes of any kind, including force majeure, shall only entitle the Customer to apply for and obtain a new voucher to be used without a time limit.
4.1.7. ADR will not be liable in the event of any inconvenience caused by a large number of users of the VIP Lounge service, nor for any damage caused by passengers while using the VIP Lounge service. ADR also declines all liability in the event of theft or loss of personal items left unattended by the Customer inside the VIP lounges while using the VIP Lounge service.
4.1.8 The Customer may modify its Order for the VIP Lounge service no later than 24 hours after the time of entry indicated in the Order by sending an email to welcomevipservice@adr.it. If the timetable changes, the Customer will receive a voucher that can be used within 24 months for a subsequent purchase of the same service. In the event of non-use (no show) or a request to change the booking after the specified time (24h), the purchaser shall not be entitled to a refund or use the service later. For the Welcome Vip service, cancellation and reimbursement of your Order are not permitted under Art. 59 paragraph 1 letter n) of the Consumer Code.
4.1.9. To request information on this VIP Lounge service, please email welcomevipservice@adr.it stating the service requested, number of passengers, contact details of a contact person, date and flight of arrival and/or departure.
4.2.Vip Lounge - Hello Sky (GIS Premium, Departures T3 - before security checks)
4.2.1. By purchasing the Vip Lounge - Hello Sky service, you get all the comforts and exclusive services of the Hello Sky Lounge, managed by GIS Italia, located in Terminal 3 Land side area, departures side, adjacent to the Hello Sky Meeting room identifiable by special signage. From 13 March to 18 May, the Lounge will be closed.
4.2.2. The service includes:
4.2.3. The VIP Lounge is available for a maximum of 3 hours and is open from 6 a.m. until 10 p.m. every day of the year. The service is only available to persons over the age of 18.
4.2.4. The cost of the VIP Lounge service is per individual passenger.
4.2.5. All users must have a valid identification document to enter the VIP Lounge. The buyer must present the Order Confirmation sent by ADR when booking the service. The theatre staff will collect purchased titles at the presentation who will check their suitability.
4.2.6. Smoking is prohibited in the Hello Sky VIP Lounge. In the event of non-compliance with the ban, a penalty of 100 € will be imposed by GIS Italy.
4.2.7. ADR will not be liable for any inconvenience arising from using the Vip Lounge - Hello Sky service, nor for any damage caused by passengers and users while using the service. ADR also declines all liability in the event of theft or loss of personal items left unattended by the Customer inside the VIP Lounge- Hello Sky during the use of the service.
4.2.8 The Customer may change his/her Order for the Vip Lounge- Hello Sky service no later than 24 hours after the entry time indicated in the Order by sending an email to info@hellosky.travel or by calling +300697150200. The order may only be changed once and 4 days before or 4 days after the original order. For the VIP Lounge service, cancellation and reimbursement of your Order are not permitted under Art. 59 paragraph 1 letter n) of the Consumer Code. In the event of non-use (no show) or a request to change the booking after the specified time (24h), the purchaser shall not be entitled to a refund or use the service later.
4.2.9 To request information on the Meeting Room service, please consult the website of Hello SKY, the operator of the service, at the following link www.hellosky.travel/it/ or contact HelloSky at the email address info@hellosky.travel.
4.2.10 Failure to use a voucher due to contingent causes of any kind, including force majeure, shall only entitle the Customer to apply for and obtain a new voucher to be used without a time limit.
4.3. Plaza Premium Lounge (Non-Schengen Boarding Area E - after security checks)
4.3.1. By purchasing the Plaza Premium Lounge service, you get all the comforts and exclusive services of the "Plaza Premium Lounge", managed by Joint Billion Company Italy S.r.l., located in the boarding area E area Air Side, departure side, intended only for passengers departing for non-Schengen destinations.
4.3.2. The Plaza Premium Lounge is open every day of the year, between 5:30 and 21:30, and can be booked for 2, 5, or 10 hours. During the period 16 March - 18 May, the Lounge will be closed. Minors can also use the service. For children under 2 years of age, access is free of charge. The service is available at a discounted rate for children between the ages of two and eleven. Full payment is required for guests aged 12 years and older; all children must be accompanied at all times by an adult who is at least 18 years old.
4.3.3. Cancellation/modification can be made up to 6 hours before the booked time of use/arrival by contacting plazapremiumfcot3dep@plaza-network.com or by calling +390665954500. In this case, a penalty of 10 euros per person will be charged.
4.3.4. Late cancellation and/or non-arrival at the property will be considered a No Show, and the reservation will not be refunded.
4.3.5 In the event of flight delays, Plaza Premium Lounge Management Limited, at its discretion, may allow flexibility. However, this courtesy is subject to the availability of services so as not to prevent other guests from using the services they have booked.
4.4 Premium Shower (GIS Premium)
4.4.1. The Premium Shower service allows you to book a shower service at Fiumicino Airport. The service is managed by the company GIS Premium Italia S.r.l., a commercial partner of Aeroporti di Roma.
4.4.2. the Premium Shower service is located in Terminal 3 landside area, departures side, near the Hello Sky meeting room, identifiable by appropriate signage.
4.4.3. The service includes:
4.4.4. In addition to the Premium Service, it is possible to request the Lounge service at an additional cost of 20€ or breakfast of 15€, which can be booked on the spot.
4.4.5. The maximum duration of the Service is 30 minutes. From 7 a.m. to 9 p.m. From 13 March to 18 May the service is not available.
4.4.6. Only one person is allowed to enter at a time. The service is only available to persons over the age of 18.
4.4.7. The user must have a valid identification document to gain access to the Premium Shower. The buyer must present the Order Confirmation sent by ADR when booking the service. The theatre staff will collect purchased titles at the presentation who will check their suitability.
4.4.8. Smoking is prohibited in the Premium Shower. In the event of non-compliance with the ban, a penalty of 100 € will be imposed by Gis Italia.
4.4.9. ADR shall not be liable for any inconveniences arising from the use of the Premium Shower Service nor for any damages caused by passengers and users during the use of the service. ADR also disclaims all liability in the event of theft or loss of personal items left unattended by the Customer inside the Premium Shower during the use of the service.
4.4.10 There is no possibility to change the Order for the Premium Shower service, and for any communication, the Customer may send an email to info@hellosky.travel or call +300697150200. For the Premium Shower service, cancellation and reimbursement of your Order are not permitted under Art. 59 paragraph 1 letter n) of the Consumer Code. In the event of non-use (no show) or a request to change the booking after the specified time (24h), the purchaser shall not be entitled to a refund or use the service later.
4.4.11 For information on the Premium Shower service, please visit the website of Hello SKY, the service provider, at the following link www.hellosky.travel/it/ or contact HelloSky at the email address info@hellosky.travel
CIAMPINO
4.5 CIAMPINO MEETING ROOMS
4.5.1. There are two meeting rooms: The Umberto Nobile with a maximum capacity of 12 persons and the Corradino d'Ascanio with a maximum capacity of 8 persons. The rooms are operational and bookable every day of the year from 7 a.m. to 10 p.m. and can be booked for the whole day (8h) or half-day (4h). The room reservation can also be combined with a catering service (coffee break), which can only be booked 24 hours in advance. For more information, write to e-mail ufficiocassacia@adr.it or call +390665959390. There is no refund or cancellation. For any further information, please use the contacts above.
4.5.2 The Customer expressly declares that it has examined and/or is familiar with the structural and technical characteristics of the room and that it considers them suitable for the meeting to be held.
4.5.3 The Customer undertakes, before entering the booked Meeting Room(s), to read the General Aviation Terminal Evacuation Plan, available at the information desk of the General Aviation Terminal at Ciampino Airport, releasing ADR from any liability for this purpose.
4.5.4 The introduction of machinery, instruments, decorations, scenery, etc. into the rooms by the Client, or person(s) appointed by the Client and/or person(s) participating in the meeting must be preceded by a specific written request and may not take place without ADR's prior and discretionary written consent. In any case, introducing such elements will not be permitted if it would lead to alteration, tampering with the structures and/or furnishings, or compromise the environment's safety. The structures used by the Customer must be self-supporting.
4.5.5 It is forbidden to carry out, inside and/or outside the halls, retouching of colour and painting, cutting of materials: all fittings must be completed in advance and only assembled on site. Emergency exits must be left free and visible, as must fire extinguishers, fire hydrants, and safety and prohibition signs.
4.5.6. Inside the halls is prohibited:
4.5.7. The Customer undertakes to ensure that its employees, appointees and participants in the meeting, also under and for the purposes of Article 1381 of the Italian Civil Code, comply with the prohibitions and obligations stipulated in the preceding paragraph, with the Customer assuming all direct liability for violation thereof and for any damage that ADR may suffer as a result of such violation.
4.5.8 At the end of the period of use, the Customer shall return the rooms in the same state of use or operation in which it received them. The Client shall be held liable for any damage to property or persons, shortages and tampering occurring during the period of use of the rooms, and he shall indemnify and hold ADR harmless from any third-party claims in this regard. An ADR representative will visit the rooms granted both before the meeting to ensure their perfect functionality and afterwards to check that no damage has been caused. ADR declines all liability for the safe keeping of movable property belonging to third parties deposited due to the meeting and for any damage caused by anyone to such movable property. The Customer shall indemnify and hold ADR harmless against any claims by third parties in this regard.
4.5.9. The Customer must comply with Public Safety regulations and prescriptions, hygiene rules, Airport Regulations, Evacuation and Emergency Plans, and provisions for safety and the protection of decorum within the airport structure. For safety reasons, the Client acknowledges ADR's right not to admit more persons than the capacity of the rooms already known to the Client at the time of the request.
4.5.10 If the Customer has booked the catering service, the Customer declares by concluding the contract: (i) to be aware that the service is provided by a third party company and not by ADR, (ii) to have read the contents of the catering service offered by ADR and (iii) to consider it suitable for the needs of the meeting participants and the final users of the catering service itself. The list of ingredients of the foodstuffs constituting the catering service is published and displayed daily by the ADR contractor and can be requested from him.
5.PORTERAGE
5.1. The porterage service consists of transporting luggage from the entrance of the air terminal, departure quota, to the check-in counter at the airline company chosen by the passenger and vice versa, i.e. from baggage claim to the entrance of the air terminal, arrival quota.
5.2 The service is only available at Leonardo da Vinci Fiumicino Airport 365 days a year, from 6 a.m. to 11 p.m., and can be booked with a minimum notice of 24 hours, up to 30 days before flight departure/arrival.
5.3. To use the service, the Customer must show the attendant the receipt certifying the booking. Otherwise, a new service will be charged.
5.4. The service is located for passengers departing from Terminal 1 at gate no. 5. departure quota; passengers departing from Terminal 3 in front of the fountain departure quota. For the passenger arriving at the baggage carousel. If at the time of the appointment the Customer does not meet, also due to a delay for which he is not responsible, with the service employee, the Customer must contact the telephone number 06 6595 8349 within the next 15 minutes to deal with the momentary inefficiency; in the event of non-contact, no reimbursement of the service will be made.
5.5. The number of items of luggage to be carried in the porter service must be indicated on the service booking form. If the actual number of baggage items is less than the number paid for, no reimbursement will be made. If the actual number of baggage items exceeds the number paid for, the excess baggage items must be paid for exclusively at the "cashier's" point (info points or information desks), and payment will only be possible by Credit Card/debit card (NO CASH). Paying the surcharge directly to the attendant and giving tips is forbidden.
5.6. The service includes the possible passage through Customs for the Tax-Free service at the Customer's request. Any delays that could also result in the loss of the Flight by the Client are not attributable to ADR. If the passenger is stopped by the competent authorities on arrival to check baggage, the attendant will wait for the outcome of the checks to complete the service, up to a maximum time of 15 minutes.
5.7 There is no provision for modifying the Order for the Porterage Service. For any communication, customers can email porteraggio@adr.it or call 06 6595 8349. For the Porterage service, cancellation and reimbursement of your Order are not permitted under Art. 59 paragraph 1 letter n) of the Consumer Code. In the event of non-use (no show) or a request to change the booking after the specified time, the purchaser shall not be entitled to a refund or use the service later.
6. General Standards for Airport Services
6.1. In the event of temporary unavailability of services due to contingent causes, ADR will take action to restore regular operation and minimise inconvenience to the Customer;
6.2. In the context of the purchase of the service, ADR will come into possession of the personal data of the Customer and any other users of the services, which it will process following the provisions of Legislative Decree no. 196/03 and GDPR 676/2016 (read information below);
6.3. For any complaints, suggestions, or requests for information, please write to the email addresses of the individual services listed above, stating the applicant's name, date of purchase, and description of the complaint.
7 Methods of Payment
Credit cards may only make any payment by the Customer of the American Express, Visa, Mastercard, Diners and Maestro circuits.
Certain data relating to the order number, the amount to be paid and the payment, which are necessary for the purchase of the service requested, shall be exchanged between ADR and the Banking Institute on special protected lines and with all the guarantees provided by the use of the security protocols provided by the payment circuits. ADR does not come into possession of the data and number of the credit card used in the purchase, as this information will be processed exclusively by the Bank.
8. Price
The price of the services shall be inclusive of VAT, except as specified below.
In fact, in the case of services rendered in favour of customers, not resident in Italy (both EU and non-EU subjects), there is no VAT liability due to the absence of the territorial prerequisite (under Article 7-ter of Presidential Decree No. 633/72). However, the price itself remains unchanged (which in that case will be net of the VAT not due).
There are no surcharges other than those shown at the time of purchase, except for any bank or postal charges.
9. Invoicing
ADR will always invoice the fees for services rendered.
To this end, when purchasing online, the Customer must compulsorily fill in the sections on his or her personal and tax data.
Upon finalisation of the payment transaction, ADR will send the invoice for the purchased service by email to the declared address.
10. Withdrawal and cancellation
In the event of non-use of the service by the Customer, this may be refunded by withdrawal. Withdrawal is only possible for the Fast Track service.
Withdrawal must be exercised by registered letter, addressed to Aeroporti di Roma - via Pier Paolo Racchetti 1, 00054 Rome to the courteous attention of the service from which the withdrawal is requested, starting 10 working days after the conclusion of the contract (art. 64 and 65 Consumer Code). ADR will refund the amount paid within thirty days from the date of receipt of the right of withdrawal.
It is impossible to request a withdrawal for VIP Lounges services. However, it is possible to request a reservation change, as indicated in the following article.
11. Change of name or change of reservation
The vouchers, which are purchasing securities, are to the bearer; whoever owns such vouchers is entitled to use the purchased service independently of the person who purchased the service or who is designated as the service user.
Changing the date and time of the reservation is permissible for Fast Track by contacting welcomevipservice@adr.it. You will be provided with a voucher that you can use on another date. The difference will not be reimbursed if vouchers are used for smaller quantities or for less time than purchased.
For the VIP Lounge, please contact the email addresses of the individual services listed above.
12. False declarations
By filling in the airport services request form, the purchaser is aware of the penal sanctions if untruthful declarations, formation or use of false documents, referred to in Art. 76 of Presidential Decree no. 445 of 28 December 2000.
13. Privacy policy
According to current privacy legislation (European Regulation 2016/679 "GDPR" - and Legislative Decree no. 196/03 and subsequent amendments and additions), the following information is provided.
a) Data controller: Aeroporti di Roma S.p.A. with registered office in Via Pier Paolo Racchetti, 1 - 00054 Fiumicino (Rome).
b) Data Protection Officer: ADR has appointed a Data Protection Officer (“DPO”), who can be contacted at the following email address: dpo@adr.it.
c) Types of data processed: The data processed by ADR S.p.A. includes personal information such as name, surname, and email address.
(d) Purpose and legal basis of processing: ADR S.p.A. will process your personal data, upon request, exclusively for purchasing airport e-commerce services such as for passengers. The provision of the data is necessary for the pursuit of the above-mentioned purpose; in the event of your refusal to process the data, it will not be possible to provide the requested services online.
The person who enters data on behalf of third persons (family members, friends, colleagues, etc.) declares: (i) to have obtained the consent of the person concerned to include his or her data and the related request for the service (ii) to inform him or her of the content of this page.
In addition, your specific and separate consent may be required for the use of your data for direct marketing purposes, in particular to send you newsletters about airport and air transport services, sales promotions and institutional advertising. The provision of the data mentioned above is optional, and in the event of failure to consent to its processing, the newsletter service will not be provided without. However, this is prejudicial to the possibility of using the other services connected with the e-commerce service.
e) Method of treatment: The data are processed in compliance with the regulations in force by means of manual, IT and electronic tools, with logic strictly related to the abovementioned purpose, so as to guarantee the security and confidentiality of the data.
f) Data retention periods: Personal Data will only be kept for as long as necessary for the purposes they are collected in compliance with the principle of minimisation ex-art. 5.1.c) GDPR for 5 years. Concerning the sending of commercial and promotional communications, personal data will be processed for as long as the user uses the services, except in the event of withdrawal of consent and/or opposition to processing (opt-out) in the manner indicated in paragraph h below.
g) Data recipients: Within ADR S.p.A., only the subjects appointed by the Data Controller and authorised to carry out processing operations on the activities above may become aware of the personal data you have provided. Furthermore, your data may be processed only by thirdparty companies to which ADR may entrust specific activities and services related to the management of the service offered (e.g. lounges, shower) in the website. The data will also be used by parties handling payment services (bank, post office, etc.). In addition, such data may also be disclosed to the competent public authorities to fulfil legal obligations.
h) Rights of interested parties: Lastly, please be informed that Articles 15-22 of the GDPR give the data subjects the option to exercise specific rights; data subjects can obtain, from the Data Controller: access, rectification, deleting, limitation of processing, withdrawal of consent as well as the portability of data concerning them. Data subjects also have the right to object to the processing. In the event that the right to object is exercised, the Data Controller reserves the right not to proceed with the request and, therefore, to continue the processing, in the event that there are compelling legitimate reasons to proceed with the processing that prevail over the interests, rights and freedom of the data subject. The above rights, including concerning the revocation of consent to receive commercial information, may be exercised either by accessing your booking (link email received at the time of purchase) or by making a request addressed to the Data Protection Officer (DPO) at dpo@adr.it. The contact details of the Data Protection Officer are available at www.adr.it.
The data subjects right to file a complaint with the Italian Data Protection Authority pursuant to Article 77, GDPR remains unaffected.
The Data Controller reserves the right to update this policy.
