E-COMMERCE REGULATION

General Terms and Conditions for Online Sales of Airport Services

1. Subject

1.1. These General Terms and Conditions for Sales of Airport Services (“General Terms and Conditions for Sales”) govern the sales of airport services (Fast Track, VIP Lounge, Parking, Meeting Rooms and Premium Showers; hereinafter referred to jointly as “Passenger Services”) offered by Aeroporti di Roma S.p.A. (hereinafter “ADR”), a company subject to the management and coordination of Atlantia S.p.A., with registered offices in Via Pier Paolo Racchetti, 1 - 00054 Fiumicino (Rome), Tax Code and Rome Register of Companies no. 13032990155 - VAT No. 06572251004 - Share capital 62.224.743,00 fully paid up, through the website www.romeairports.com. The terms and conditions applicable to each airport service are indicated below.      
1.2. The Customer must carefully read these General Terms and Conditions for Sales before purchasing the Passenger Services.  
 

1.3. By making a purchase, according to the terms and methods provided for each service in these General Terms and Conditions for Sales, the Customer states to know and accept these General Terms and Conditions for Sales and the documents referred to herein, including the Privacy Policy. 
 

1.4. ADR reserves the right to update these General Terms and Conditions for Sales at any time. The updated version of these General Terms and Conditions for Sales is always available on the site www.romeairports.com.

 

2.     Passenger Services
 
2.1 Fast Track (Rome Airports) Fiumicino and Ciampino.

2.1.1. The Fast Track service allows faster access to the gates via a dedicated lane. Lanes reserved for this purpose are currently present at the Rome–Fiumicino International Airport “Leonardo da Vinci” and at the Rome–Ciampino International Airport “G. B. Pastine”.
2.1.2. In order to use the Fast Track service, the Customer must have: a) a travel document and valid boarding card; b) the QR code sent by ADR at the time of booking or the voucher issued by ADR in the cases described below, which must be shown upon entry to the reserved lanes. 
2.1.3 The cost of the Fast Track service refers to each individual passenger. The Fast Track service is free for passengers between 0 and 12 years old when accompanied by a paying adult.
2.1.4. The Customer who intends to use the Fast Track service must in any case following the security regulations in force at the airport and the handler’s policy relating to transporting hand luggage.

 

2.1.5. Failure to use the service due to incidental causes of any nature, including force majeure, will only give the Customer the right to request a new voucher that can be used without time restrictions.

 2.1.6. ADR will not be held responsible in the event that a flight is missed due to a delay in reaching the departure gate and will not be held responsible if a passenger is denied access to the boarding area due to failure to follow the airport security regulations in relation to hand luggage. Furthermore, ADR will not be responsible in the event of any inconvenience deriving from a high number of users of the Fast Track service and disclaims all responsibility with respect to any damages caused by passengers during the use of the Fast Track service.  

 2.1.7. The Customer can modify their Fast Track Order no later than 24 hours before the entry time shown on the Order by sending an e-mail to welcomevipservice@adr.it. In the event of a change to the time, the Customer will receive a voucher that can be used within 24 months for a subsequent purchase of the same service. In the event of failure to use (no-show) or a request to change the booking after the indicated time (24 hours), the purchaser will not be entitled to reimbursement or to use the service at a later time. Cancellation of the Fast Track service or reimbursement of an Order is not possible in accordance with the provisions of Art. 59, paragraph 1, letter n) of the Italian Consumer Code.
 

2.1.8. To request information regarding the Fast Track service an e-mail can be sent to welcomevipservice@adr.it indicating the required service, the number of passengers, the contact details of a contact person, the date and the incoming and/or outgoing flight.

 

2.2. VIP Lounges

Inside the Rome-Fiumicino Leonardo da Vinci International Airport there are several VIP rooms managed by airlines, handling companies or external companies. . The full list of VIP lounges is also available at the following address: www.adr.it/vip-lounge.  Within the airport there are dedicated signs that make it easy to find the lounges. Only the lounge services referred to in these regulations can be purchased via the romeairports website. At the Ciampino airport there are two meeting rooms, managed directly by Rome Airports and located within the General Aviation terminal and bookable through this platform.

FIUMICINO:

 
2.3.  VIP Lounge - Aviapartner (after security controls - Pier D and E Non-Schengen)


2.3.1. The purchase of the VIP Lounge service includes all the comforts and exclusive services offered in the two VIP lounges equipped with comfortable air-conditioned lounges, dedicated staff, daily newspapers and magazines, bar and buffet service, and flight information in real time. The above services are managed by the company Aviapartner. 
 

2.3.2. The two VIP lounges, available for purchase on the www.romeairports.com website, are located after the security controls at Rome–Fiumicino International Airport Leonardo da Vinci:

a) Passenger Lounge gate D Schengen in D transfer departures area;

b) Passenger Lounge gate E non-Schengen. 

The full list of VIP lounges at Rome–Fiumicino International Airport “Leonardo da Vinci” is also available at the following address: www.adr.it/vip-lounge.  Within the airport there are dedicated signs that make it easy to find the lounges. Only the two lounges mentioned in this section can be purchased via the romeairports website.
 

2.3.3. It is necessary to adhere to the VIP lounge opening hours. In the event of flight delays, the lounges will not be kept open beyond the indicated times. The VIP lounges can be accessed Monday to Sunday during the following times:

Passenger Lounge Pier D Schengen - 05:30 to 20:30;

Passenger Lounge Pier E Non-Schengen - 06:45 to 23:45.
 

2.3.4. In order to access the VIP lounges, the Customer must have a boarding card and present the Order Confirmation sent by ADR at the time of booking the service. The documents purchased will be collected by staff in the lounge, who will check their validity. 
 

2.3.5. The cost of the VIP Lounge service refers to each individual passenger. The VIP Lounge service is free for passengers between 0 and 12 years old when accompanied by a paying adult.
 
2.3.6 Failure to use the service due to incidental causes of any nature, including force majeure, will exclusively give the Customer the right to receive a new voucher that can be used without time restrictions.
 

2.3.7. Furthermore, ADR will not be held responsible in the event of any inconvenience deriving from a high number of users of the VIP Lounge service, nor in relation to any damages caused by passengers during use of the VIP Lounge service. ADR also disclaims any responsibility in the event of theft or loss of personal items left unattended by the Customer inside the VIP lounges during use of the VIP Lounge service.

 

 

2.3.8 The Customer can modify their VIP Lounge Order no later than 24 hours before the entry time shown on the Order by sending an e-mail to welcomevipservice@adr.it. In the event of a change to the time, the Customer will receive a voucher that can be used within 24 months for a subsequent purchase of the same service. In the event of failure to use (no-show) or a request to change the booking after the indicated time (24 hours), the purchaser will not be entitled to reimbursement or to use the service at a later time. Cancellation of the Welcome VIP service or reimbursement of an Order is not possible in accordance with the provisions of Art. 59, paragraph 1, letter n) of the Italian Consumer Code.

 

2.3.9. To request information regarding the VIP Lounge service,  please email welcomevipservice@adr.it indicating the required service, the number of passengers, the contact details of a reference, date and incoming and/or outgoing flight.

 

2.4.  VIP Lounge – Hello Sky (T3 Departures – before security controls)

 

2.4.1. The purchase of the VIP Lounge service - Hello Sky service includes all the comforts and exclusive services of the Hello Sky Lounge, managed by GIS Italia, located in Terminal 3 land side, departures, adjacent to the Hello Sky Meeting Room, which is signposted.

 

2.4.2. The service includes:

          a) Access to the lounge;

          b) Open buffet;

          c) À la carte dishes;

          d) Rest area;

          e) Audiovisual device; 47” LCD screen, Polycom and video conference;

          f) Business Corner, Welcome Desk;

          g) Wi-Fi;

          h) Daily newspapers and magazines.

 

 

2.4.3. The VIP Lounge can be used for a maximum of 3 hours and is open from 06:00 to 23:00 every day of the year. The service can only be used by persons over the age of 18.

 2.4.4. The cost of the VIP Lounge service refers to each individual passenger.

 2.4.5. In order to access the VIP Lounge, all users must have a valid identification document. The purchaser must present the Order Confirmation sent by ADR at the time of booking the service. The documents purchased will be collected by staff in the lounge, who will check their validity.

2.4.6. Smoking is not permitted in the Hello Sky VIP Lounge. Failure to comply will result in a € 100 fine from GIS Italia.

2.4.7. ADR will not be held responsible in the event of any inconvenience deriving from the use of the Hello Sky VIP Lounge Service, nor in relation to any damages caused by passengers or users during use of the service. ADR also disclaims any responsibility in the event of theft or loss of personal items left unattended by the Customer inside the Hello Sky VIP Lounge during use of the service.

 2.4.8 The Customer can modify their Hello Sky VIP Lounge Order no later than 24 hours before the entry time shown on the Order by sending an e-mail to info@hellosky.travel or by phoning +300697150200. The order can only be changed once, and only to a period between 4 days before and 4 days after the original order. Cancellation of the VIP Lounge service or reimbursement of an Order is not possible in accordance with the provisions of Art. 59, paragraph 1, letter n) of the Italian Consumer Code. In the event of failure to use (no-show) or a request to change the booking after the indicated time (24 hours), the purchaser will not be entitled to reimbursement or to use the service at a later time.

2.4.9 For information about the Meeting Room service, please consult the website of Hello Sky, which manages the service, at www.hellosky.travel/en/ or contact Hello Sky at info@hellosky.travel.

2.4.10 Failure to use the service due to incidental causes of any nature, including force majeure, will exclusively give the Customer the right to receive a new voucher that can be used without time restrictions.

 

2.5. Plaza Premium Lounge (Joint Billion Italy, Boarding Area E– after security checks)

2.5.1. By purchasing the Plaza Premium Lounge service, you become eligible for all of the exclusive comforts and services of the “Plaza Premium Lounge”, managed by Joint Billion Company Italy S.r.l., located at the Embarcation Area E Air Side area, departures side, intended only for passengers departing for Extra-Shenghen destinations.

2.5.2. The Plaza Premium Lounge is open all year round, 24 hours a day, and can be booked for 2, 5, or 10 hours. The service is also accessible by minors. Children under 2 years old have free access. Children between 2 and eleven years of age may use the service for a discunted rate.  Full payment is required for guests aged 12 or over; All children must be accompanied at all times by an adult who is at least 18 years old.

 

2.5.3. Cancellation / modification can be effected up to 6 hours prior to the scheduled time of use / arrival booked by contacting email address plazapremiumfcot3dep@plaza-network.com or telephoning this number +390665954500. In such a case a penalty of 10 euros per person will be applied.

Late cancellation and / or non-arrival at the premises will be considered as No Show and the reservation will not be refunded.

In case of flight delays, a certain degree of flexibility can be agreed to at the discretion of Plaza Premium Lounge Management Limited. However, this courtesy is subject to the availability of services so as not to prevent other guests from using the services they have booked.

 

CIAMPINO

There are two Meeting Lounges: The Umberto Nobile has a maximum capacity for 12 people and the Corradino d’Ascanio has a maximum capacity for 8 people. The rooms are operational and can be booked every day of the year from 7.00 am to 11.00 pm and can be booked for the whole day (8h) or for half a day (4h). To request a copy of all terms of use for the lease of meeting rooms, please speak t the ADR cashier’s office located at the Ciampino General Aviation Terminal. For more information please contact the office via e-mail ufficiocassacia@adr.it or by using the following telephone number +390665959390. There is no reimbursement or cancellation method. For any further information use the contact information indicated above.

 

2.6. Parking (ADR Mobility) for Fiumicino and Ciampino

2.6.1. The Parking service makes it possible to book parking spaces at the Rome–Fiumicino International Airport “Leonardo da Vinci” and at the Rome–Ciampino International Airport “G. B. Pastine”. The parking purchase is offered by ADR Mobility, a company subject to the management and coordination of Aeroporti di Roma.

2.6.2. Once in the car park, the customer must carry out the instructions communicated via e-mail and accept the Regulations on the “General conditions of use” affixed in the car park and also available for consultation online (www.adr.it/parcheggi-fiumicino and www.adr.it/parcheggi-ciampino).

 2.6.3. Any changes to the entry/exit date and time shown on the Order Confirmation are possible if the overall duration of the stay has not changed and the following conditions are met:

      in the event of early entry: the entry is brought forward no more than 3 (three) hours than the time shown on the Order Confirmation;

      in the event of later entry: the entry is in any case prior to the exit time shown on the Order Confirmation.

In the event of changes to the duration of the stay shown on the Order Confirmation:

      if the duration of the stay is less than the one shown on the Order Confirmation, no reimbursement of the amount paid by the Customer during the booking will be made;

      if the duration of the stay is more than 3 (three) hours over the one shown on the Order Confirmation, the following full daily fees will apply after the third hour:  For Fiumicino: P-Terminal ABCD € 9.50 per day – P-Long stay uncovered € 5.00 per day – P-Long stay covered € 6.00 per day – P-Moto € 8.00 per day – P-Executive T1-T3 € 13.50 per day. For Ciampino: P3 € 6.00 per day, P4 € 8.20 per day, P5 € 7.50 per day, P6 € 3 per day, P7 € 6 per day.

The additional amount must be paid before leaving the car park.

2.6.4. The Customer can cancel or amend their Parking Order no later than one hour before the entry time shown on the Order by accessing the purchase page indicated in the e-mail received, which redirects to the ADR Mobility easyparking.adr.it website.

a)    In the event of cancellation, the Customer will receive a voucher valid for 6 months, which can be used for another purchase of the same service at adr.it/easyparking. The code cannot be reimbursed or exchanged for cash and can only be used for one purchase, and if the stay is shorter, the difference cannot be reimbursed.

b)    In the event of changes to the parking duration or use of the voucher to park for a shorter time than that purchased, the difference will not be reimbursed. If the change generates a higher price than the one already paid, payment of the difference in price is due.  In the event of change to the stay purchased, it will not be possible to change the car park and payment method chosen previously.

 

2.6.5. To request information regarding the Parking service an e-mail can be sent to easyparking@adrmobility.it indicating the required service, contact details of a contact person, date and incoming and/or outgoing flight.

 

2.7 Premium Shower (GIS Premium)

 

2.7.1. The Premium Shower service makes it possible to book a shower service at Fiumicino Airport. The service is managed by the company GIS Premium Italia S.r.l., a commercial partner of Aeroporti di Roma.

 

2.7.2. The Premium Shower service is located in Terminal 3 land side, Departures, close to the signposted Hello Sky Meeting Room.

 

 

2.7.3. The service includes:

          a) Shower kit including towel, shower gel, slippers;

          b) Spacious shower cubicle;

          c) Private bathroom;

          d) Hairdryer;

          e) Mirror

 

2.7.4. As an add-on to the Premium Service, the Lounge Service can be requested for an additional cost of €20 or breakfast for €15, which can be booked in person.

 

2.7.5. The maximum duration of the Service is 30 minutes. Open 07:00 to 21:00.

 

2.7.6. Only one person is permitted entry at a time. The service can only be used by individuals over the age of 18.

 

2.7.7. In order to access the Premium Shower, the user must have a valid identification document. The purchaser must present the Order Confirmation sent by ADR at the time of booking the service. The documents purchased will be collected by staff in the lounge, who will check their validity.

 

2.7.8. Smoking is not permitted in the Premium Shower. Failure to comply will result in a   € 100 fine from GIS Italia.

 

2.7.9. ADR will not be held responsible in the event of any inconvenience deriving from the use of the Premium Shower Service, nor in relation to any damages caused by passengers or users during use of the service. ADR also disclaims any responsibility in the event of theft or loss of personal items left unattended by the Customer inside the Premium Shower during use of the service.

 

2.7.10 The Premium Shower Order cannot be changed. For any communication the Customer can send an e-mail to info@hellosky.travel or phone +300697150200. Cancellation of the Premium Shower service or reimbursement of an Order is not possible in accordance with the provisions of Art. 59, paragraph 1, letter n) of the Italian Consumer Code. In the event of failure to use (no-show) or a request to change the booking after the indicated time (24 hours), the purchaser will not be entitled to reimbursement or to use the service at a later time.

 

2.7.11 For information about the Premium Shower service, please consult the website of Hello Sky, which manages the service, at www.hellosky.travel/en/ or contact Hello Sky at info@hellosky.travel

 

3. Purchase of the Passenger Services

3.1 In order to purchase the Passenger Services, the Customer must send a specific purchase order ("Order") by accessing the related page on the www.romeairports.com website, selecting the chosen service(s) and providing the required information. 


3.2 Before sending the Order, the Customer must have read and accepted these General Terms and Conditions for Sales and the documents mentioned herein, including the Privacy Policy. The details provided by the Customer can be modified/corrected before sending the Order.

3.3. Sending the Order constitutes a contractual offer of purchase of the service(s) indicated in the Order and is binding for the Customer.

3.4 By sending the Order, the Customer states that they have received the information under Art. 49 of the Italian Consumer Code and specifically, that they have read and accepted the conditions and limitations provided for exercising the right to withdraw from the individual airport services available, and to have been informed in advance, pursuant to Art. 51, paragraph 2 of the Italian Consumer Code, that sending the Order leads to the obligation to pay the amount due.

3.5. ADR reserves the right not to accept the Order, for example, in the event of:

  •  unsuccessful payment for any reason;
  •  fraudulent behaviours or risk of such in use;
  • saturation of available places;
  •  unavailability of the service.

3.6 The purchase of the Passenger Services shown in the Order concludes with the issue of a booking number sent to the Customer to the e-mail address provided during booking. 
The sale will be considered complete when ADR sends the Customer an Order Confirmation e-mail relating to the requested service(s) (“Order Confirmation”), containing:

  •  name and surname of the Customer or corporate name of the legal entity requesting the Order;
  •  summary of the Passenger Services requested with the Order alongside the methods of use;
  •  price of the Passenger Services requested with the Order;
  •  identification PIN of the transaction;
  •  QR code for Fast Track service bookings.

 

3.7 For any complaints, you may contact the individual passenger services (Fast Track, Vip Lounge, parking, etc.) by email. The email address can be found within the description of the individual services, indicating the name of the applicant, date service purchase and description of the complaint.


4. Payments – Payment Methods – Invoicing

4.1. The price of services must be considered to include VAT, except for the cases detailed below. When providing services to customers who do not live in Italy (whether EU or non-EU citizens), we cannot comply with VAT due to the absence of the residency condition (under Article 7-ter of Italian Presidential Decree no. 633/72): the price remains the same regardless (and in this case it will be net of the VAT not collected).

4.2. No additional surcharges shall be made in addition to those identified at the time of purchase except for any bank or postal fees.

4.3 All payments by the Customer can take place only through American Express, Visa, Mastercard, Diners and Maestro credit cards.

4.4. Some data relating to the order number, the amount to be paid and payment completion, which are necessary in order to purchase the required service, will be exchanged between ADR and the Bank on dedicated protected lines and with all the assurance provided by the use of security protocols implemented by the payment systems.
ADR does not store personal data or the credit card number used in the purchase, as this information is managed exclusively by the Bank.

4.5. The sums relating to the services provided will always be invoiced by ADR. To this end, during the on-line purchase, the customer will need to complete the sections relating to personal and tax details. When the payment transaction is complete, ADR will send the invoice relating to the purchased service via email, to the email account provided.

 

5. Cancellation and Changes to the Order

5.1. Once the Customer has received the Order Confirmation, they can request the cancellation of their Fast Track or Parking booking according to Art. 2.1.7 and Art. 2.6.5 of these General Terms and Conditions for Sales.

5.2. Once the Customer has received the Order Confirmation, they can in any case modify their booking relating to the service(s) purchased, according to the provisions in these General Terms and Conditions for Sales.

5.3. With regards to the cancellation / modification / refund of your order with regard to the VIP lounges, please refer to the reimbursement policies of the relative services offered by the different VIP lounge providers.

 

6. Use of the Passenger Services by Third Parties 
 

Any individual in possession of the Order Confirmation has the right to use the service(s) purchased regardless of the person who purchased the service or shown on the Order Confirmation as purchaser of the service(s).

 

7. Privacy Policy
 

During the purchase of the service, ADR will come into possession of personal data of the customer and of any other users of the services, which it will process according to the provisions of this Policy prepared in accordance with existing privacy legislation (European Regulation 2016/679 “GDPR” and Italian Legislative Decree no. 196/03 and subsequent amendments and integrations).

1. Data processing controller: Aeroporti di Roma S.p.A. with registered office at via Pier Paolo Racchetti, 1 - 00054 Fiumicino (Rome).

2.  Types of data processed: The data processed by ADR S.p.A. includes personal information such as first and last name and e-mail address.

3.  Purposes and legal basis of the data processing: ADR S.p.A. will process your personal data, upon your request, only for the purposes of providing the e-commerce airport services for passengers. Providing this data is necessary for these purposes, and if you do not consent, it will not be possible to provide any services requested on-line.

Parties who enter data on behalf of third parties (family members, friends, colleagues, etc.) state: (i) they have the agreement of the interested party to the entry of their data and the related request for service; (ii) they will inform them of the contents of this page.

Also, your specific and separate agreement will be required for the use of your data for direct marketing purposes, specifically to send you newsletters related to airport services and air transport, business promotions and institutional advertisements. This data is provided voluntarily, and, if you do not agree to its processing, the newsletter service will not be provided, without prejudice to the possibility of using the other services related to the use of the e-commerce service.

4. Data processing methods: The data is processed according to the law by means of manual, electronic and telematic tools, with algorithms strictly connected to the indicated purposes, so as to guarantee the security and confidentiality of the data.

5. Data storage times: Your personal data will be stored only for the time necessary for the purposes for which they were collected, in compliance with the minimisation principle in article 5.1.c) of the GDPR, for a period of 5 years. Regarding promotional and marketing purposes, for a period of 3 years consistent with the purposes and in compliance with the laws in force on the subject.

6. Data recipients: Within ADR S.p.A., only parties assigned to data processing by the Data Controller and authorised to perform the processing procedures on the aforementioned activities will become aware of the personal data you provided. Your data may also be processed by third party companies, Autonomous data controllers, who manage and provide passenger services directly as ADR Security (fast track), ADR Mobility, AviaPartner, GIS Premium Italia, Plaza Premium and Joint Billion Italy. The data will also be processed by the Piksel company, which is responsible for the processing of ADR, which manages and maintains the Rome Airports platform. The data will also be used by entities who manage the payment services (bank, post office, etc.). Furthermore, such data can also be communicated to the relevant Public Authorities, according to the requirements set out by law. Such data will not be shared.

7. Rights of the interested parties: Finally, we inform you that Articles 15-22 of the GDPR provide data subjects with ways to exercise their specific rights; data subject can obtain from the Data Controller: access, correction, deletion, limits on processing, removal of consent as well as the portability of the data pertaining to them. The interested party also has the right to refuse permission to process the data. If you exercise your right to refuse permission to process your data, the Data Controller reserves the right to not follow up on your appeal and thus to proceed with the processing in the event that there are legitimate reasons to proceed with the processing that prevail over the interests, rights and liberties of the interested party.  The rights mentioned above can be exercised either by entering your reservation (email link received at the time of purchase), or by a request made of the Data Protection Officer (DPO) at the following address: dpo@adr.it. The Data Protection Officer’s contact information is available at www.adr.it. The rights of the interested party can also be asserted towards the individual service providers, who manage the data as independent data controllers.

 

 

8. General Provisions - Applicable Law - Jurisdiction

8.1. If any of the provisions contained in these General Terms and Conditions for Sales is declared invalid or non-applicable, this provision will be considered null and void and the other provisions will remain fully valid and effective.

8.2. These General Terms and Conditions for Sales, alongside the Privacy Policy and the documents mentioned therein constitute the single and whole agreement between ADR and the Customer regarding the use of the Passenger Services. To the Passenger

8.3 Italian law will govern and make effective all rights, duties and obligations deriving from or relating in any way to the subject of this Contract. 

8.4. Any dispute arising in relation to the interpretation, application or execution of this Contract will be deferred to the exclusive jurisdiction of the Italian Consumer Court, pursuant to Italian Legislative Decree no. 206 of 6 September 2005, where this jurisdiction is applicable. If this is not the case, the Court of Rome will have exclusive jurisdiction.