General terms and conditions

Conditions of Online Sale Airport Services

(Passenger Services)

1. Subject

The object of these terms and conditions of sale is the purchase on the website of airport services offered by Aeroporti di Roma S.p.A.

The sale of such services is carried out by Aeroporti di Roma S.p.A, with registered office in Via Pier Paolo Racchetti, 1 - 00054 Fiumicino (RM), Tax Code and Company Register of Rome 13032990155 - VAT No. 06572251004 Share Capital 62,224,743.00 fully paid-up

The Customer is required to read carefully these terms and conditions governing the purchase of services provided on the website in compliance with the provisions of Legislative Decree no. 206 dated 6 September 2005 ('Consumer Code') and Legislative Decree no. 70 dated 9 April 2003 (hereafter, 'E-commerce Decree').

By purchasing in the manner provided, the Customer declares that he/she has read all the information provided during the purchase process and accepts these terms and conditions in full.

Aeroporti di Roma S.p.A., hereinafter also ADR, reserves the right to change these terms and conditions.

2. Rules for the Purchase of Services

The purchase of ADR's airport services is concluded with the issue of a booking number, which will be communicated to the Customer with an email sent to the email address entered during the booking process.

The sale will be considered concluded when ADR sends the Customer an email confirming the order for the requested service containing:

- Name and surname of the client or company name of the legal entity
- Transaction identification code
- Service(s) required;

The email will state how to receive the requested services and any further information to be provided.

For further information, see or contact the service directly at the email address given in the individual service.


The individual services offered



The Fast Track service IS RESERVED ONLY FOR DEPARTURE PASSENGERS and it allows faster access to the boarding area through a dedicated route;

These reserved passages are currently present at Fiumicino and Ciampino;

Aeroporti di Roma will not be liable in case of loss of flight due to delayed presentation at the boarding gate and will not be liable in case the passenger is refused access to the boarding area due to failure to comply with airport security regulations regarding hand luggage;

Aeroporti di Roma will not be liable in the event of any inconvenience to passengers resulting from a high number of users of the Fast Track service.

To request information on the Fast Track service, please send an email to indicating the service requested, number of passengers, contact details of a contact person, date and flight of arrival and/or departure.

The use date of the fast track can be changed by contacting the email address: not after 24h before the date indicated on the voucher.



Inside Fiumicino's Leonardo da Vinci International Airport are several VIP lounges managed by airlines, handling companies or external companies. The complete list of VIP HALLS present is also available at There are signs inside the airport to facilitate the identification of the halls. Only the venues indicated in these General Terms and Conditions can be purchased via There are two meeting rooms at Ciampino airport, managed directly by Aeroporti di Roma and located within the General Aviation terminal, which can be booked through this platform.


4.1 Plaza Premium Lounge (after security checks - pier A and pier E nonSchengen)

By purchasing the Plaza Premium Lounge service, you get all the exclusive amenities and services of the Plaza Premium Lounge, operated by Joint Billion Company Italy S.r.l.. The two VIP lounges, available for booking on , are located after the security checkpoints at Fiumicino Leonardo da Vinci International Airport.

Opening hours:

  • T3 Plaza Premium Lounge area E: 05:00 - 22:00 (may be subject to change at a later date).
    It can be booked for periods of 1, 2, 5, or 10 hours.
  • T1 Plaza Premium Lounge area A: 04:30 - 22:00 (may be subject to change at a later date).
    It can be booked for periods of 1 to 2 hours.

Guests must ensure that the area of the selected service location corresponds to the area of the airport/terminal from which the flight will depart. For example, passengers departing for domestic departures will not be able to use our service locations for international departures. For North American airports, passengers departing from U.S. cross-border or departure areas will not be able to access our service locations for domestic or international departures. Please contact your airline to verify flight/terminal departure details.

Departure/transit lounges are located in the area after airport security. Guests must be in possession of a valid boarding pass and travel documents to enter the lounge. Departing passengers must pass through immigration and customs before proceeding to departure lounge E. Passengers in transit must be in possession of a onward boarding pass (please contact the airline for onward boarding pass details).

The arrival lounges are located outside the area after the security checkpoint. Guests must be in possession of valid travel documents to pass through security and enter the country, where applicable, to access the lounge.

The service is also available to minors:

  1. children under the age of two (2) years can enjoy free access/use;
  2. discounted rates may be available for children between two (2) and eleven (11) years of age. Discounted rates vary according to facilities and location;
  3. the full rate is charged for guests aged twelve (12) years and older;
  4. all children must be accompanied at all times by an adult who is at least 18 years old.

Transaction Fee: A transaction fee ("Fee") may be charged on the total amount of the transaction by the card issuing bank. You will be solely responsible for payment of the Fee. We are not responsible for any liability arising from non-payment of the Fee.

Cancellation / modification can be made:

  • for T3 Plaza Premium Lounge area E up to 8 hours before the reserved time of use/arrival by contacting  or by calling +39 06 6595 4500.
  • For T1 Plaza Premium Lounge area A up to 8 hours before the reserved time of use/arrival by contacting or by calling +39 06 6595 5270 .

Late cancellation, i.e. less than 8 hours before the time of use, and/or non-arrival at the facility will be considered as a No Show and the booking will not be refunded.

In the event of flight delays, Plaza Premium Lounge Management Limited will rearrange the booking. In this instance, the user should contact the email address of the reserved Lounge, providing details of the old and new flight.

In the event of flight cancellation

In order to receive a refund, the user must write an e-mail to, giving details of the cancelled flight.

For full terms and conditions, visit


4.2 Vip Lounge - Hello Sky (GIS Premium, Departures T3 - before security checks)

By purchasing the Vip Lounge - Hello Sky service, you get all the comforts and exclusive services of the Hello Sky Lounge, managed by GIS Italia, located in Terminal 3 Land side area, departures side, adjacent to the Hello Sky Meeting room identifiable by special signage.

The service includes:

  1. Access to the Lounge
  2. Open buffet;
  3. A la carte dishes;
  4. Rest area;
  5. Audiovisual device; 47-inch LCD screen, Polycom and video conferencing;
  6. Business Corner, Welcome Desk;
  7. WI-FI;
  8. Newspapers and magazines.

The VIP Lounge is available for a maximum of 3 hours and is open from 6 a.m. until 10 p.m. every day of the year.

The cost of the VIP Lounge service is per individual passenger.

All users must have a valid identification document to enter the VIP Lounge. The buyer must present the Order Confirmation sent by ADR when booking the service. The theatre staff will collect purchased titles at the presentation who will check their suitability.

Smoking is prohibited in the Hello Sky VIP Lounge. In the event of non-compliance with the ban, a penalty of 100 € will be imposed by GIS Italy.

ADR will not be liable for any inconvenience arising from using the Vip Lounge - Hello Sky service, nor for any damage caused by passengers and users while using the service. ADR also declines all liability in the event of theft or loss of personal items left unattended by the Customer inside the VIP Lounge- Hello Sky during the use of the service.

The Customer may change his/her Order for the Vip Lounge- Hello Sky service no later than 24 hours after the entry time indicated in the Order by sending an email to or by calling +300697150200. The order may only be changed once and 4 days before or 4 days after the original order. For the VIP Lounge service, cancellation and reimbursement of your Order are not permitted under Art. 59 paragraph 1 letter n) of the Consumer Code. In the event of non-use (no show) or a request to change the booking after the specified time (24h), the purchaser shall not be entitled to a refund or use the service later.

To request information on the Meeting Room service, please consult the website of Hello SKY, the operator of the service, at the following link or contact HelloSky at the email address

Failure to use a voucher due to contingent causes of any kind, including force majeure, shall only entitle the Customer to apply for and obtain a new voucher to be used without a time limit.

4.3 Premium Shower (GIS Premium)

The Premium Shower service allows you to book a shower service at Fiumicino Airport. The service is managed by the company GIS Premium Italia S.r.l., a commercial partner of Aeroporti di Roma.

The Premium Shower service is located in Terminal 3 landside area, departures side, near the Hello Sky meeting room, identifiable by appropriate signage.

The service includes:

  1. Shower kit comprising towel, shower gel, and slippers;
  2. Spacious shower box.
  3. Private bathroom;
  4. Hair dryer;
  5. Mirror

In addition to the Premium Service, it is possible to request the Lounge service at an additional cost of 20€ or breakfast of 15€, which can be booked on the spot.

The maximum duration of the Service is 30 minutes.

Only one person is allowed to enter at a time. The service is only available to persons over the age of 18.

The user must have a valid identification document to gain access to the Premium Shower. The buyer must present the Order Confirmation sent by ADR when booking the service. The theatre staff will collect purchased titles at the presentation who will check their suitability.

Smoking is prohibited in the Premium Shower. In the event of non-compliance with the ban, a penalty of 100 € will be imposed by Gis Italia.

ADR shall not be liable for any inconveniences arising from the use of the Premium Shower Service nor for any damages caused by passengers and users during the use of the service. ADR also disclaims all liability in the event of theft or loss of personal items left unattended by the Customer inside the Premium Shower during the use of the service.

There is no possibility to change the Order for the Premium Shower service, and for any communication, the Customer may send an email to or call +300697150200. For the Premium Shower service, cancellation and reimbursement of your Order are not  permitted under Art. 59 paragraph 1 letter n) of the Consumer Code. In the event of non-use (no show) or a request to change the booking after the specified time (24h), the purchaser shall not be entitled to a refund or use the service later.

For information on the Premium Shower service, please visit the website of Hello SKY, the service provider, at the following link or contact HelloSky at the email address

For complaints and refunds related to the services provided by Hello Sky, please write an email to





There are two meeting rooms: The Umberto Nobile with a maximum capacity of 12 persons and the Corradino d'Ascanio with a maximum capacity of 8 persons. The rooms are operational and bookable every day of the year from 7 a.m. to 10 p.m. and can be booked for the whole day (8h) or half-day (4h). The room reservation can also be combined with a catering service (coffee break), which can only be booked 24 hours in advance. For more information, write to e-mail or call +390665959390. There is no refund or cancellation. For any further  information, please use the contacts above.

The Customer expressly declares that it has examined and/or is familiar with the structural and technical characteristics of the room and that it considers them suitable for the meeting to be held.

The Customer undertakes, before entering the booked Meeting Room(s), to read the General Aviation Terminal Evacuation Plan, available at the information desk of the General Aviation Terminal at Ciampino Airport, releasing ADR from any liability for this purpose.

The introduction of machinery, instruments, decorations, scenery, etc. into the rooms by the Client, or person(s) appointed by the Client and/or person(s) participating in the meeting must be preceded by a specific written request and may not take place without ADR's prior and discretionary written consent. In any case, introducing such elements will not be permitted if it would lead to alteration, tampering with the structures and/or furnishings, or compromise the environment's safety. The structures used by the Customer must be self-supporting.

It is forbidden to carry out, inside and/or outside the halls, retouching of colour and painting, cutting of materials: all fittings must be completed in advance and only assembled on site. Emergency exits must be left free and visible, as must fire extinguishers, fire hydrants, and safety and prohibition signs.

Inside the halls is prohibited:

  1. smoking;
  2. introduce animals;
  3. introduce flammable substances;
  4. cluttering the emergency exits with material;
  5. concealing or moving fire-fighting equipment;
  6. concealing or moving escape route signs.

The Customer undertakes to ensure that its employees, appointees and participants in the meeting, also under and for the purposes of Article 1381 of the Italian Civil Code, comply with the prohibitions and obligations stipulated in the preceding paragraph, with the Customer assuming all direct liability for violation thereof and for any damage that ADR may suffer as a result of such violation.

At the end of the period of use, the Customer shall return the rooms in the same state of use or operation in which it received them. The Client shall be held liable for any damage to property or persons, shortages and tampering occurring during the period of use of the rooms, and he shall indemnify and hold ADR harmless from any third-party claims in this regard. An ADR representative will visit the rooms granted both before the meeting to ensure their perfect functionality and afterwards to check that no damage has been caused. ADR declines all liability for the safe keeping of movable property belonging to third parties deposited due to the meeting and for any damage caused by anyone to such movable property. The Customer shall indemnify and hold ADR harmless against any claims by third parties in this regard.

The Customer must comply with Public Safety regulations and prescriptions, hygiene rules, Airport Regulations, Evacuation and Emergency Plans, and provisions for safety and the protection of decorum within the airport structure. For safety reasons, the Client acknowledges ADR's right not to admit more persons than the capacity of the rooms already known to the Client at the time of the request.

If the Customer has booked the catering service, the Customer declares by concluding the contract: (i) to be aware that the service is provided by a third party company and not by ADR, (ii) to have read the contents of the catering service offered by ADR and (iii) to consider it suitable for the needs of the meeting participants and the final users of the catering service itself. The list of ingredients of the foodstuffs constituting the catering service is published and displayed daily by the ADR contractor and can be requested from him.


The porterage service consists of transporting luggage from the entrance of the air terminal, departure quota, to the check-in counter at the airline company chosen by the passenger and vice versa, i.e. from baggage claim to the entrance of the air terminal, arrival quota.

The service is only available at Leonardo da Vinci Fiumicino Airport 365 days a year, from 6 a.m. to 12 p.m., and can be booked with a minimum notice of 24 hours, up to 30 days before flight departure/arrival.

To use the service, the Customer must show the attendant the receipt certifying the booking. Otherwise, a new service will be charged.

The service is located for passengers departing from Terminal 1 at gate no. 5. departure quota; passengers departing from Terminal 3 in front of the fountain departure quota. For the passenger arriving at the baggage carousel. If at the time of the appointment the Customer does not meet, also due to a delay for which he is not responsible, with the service employee, the Customer must contact the telephone number 06 6595 8349 within the next 15 minutes to deal with the momentary inefficiency; in the event of non-contact, no reimbursement of the service will be made.

The number of items of luggage to be carried in the porter service must be indicated on the service booking form. If the actual number of baggage items is less than the number paid for, no reimbursement will be made. If the actual number of baggage items exceeds the number paid for, the excess baggage items must be paid for exclusively at the "cashier's" point (info points or information desks), and payment will only be possible by Credit Card/debit card (NO CASH). Paying the surcharge directly to the attendant and giving tips is forbidden.

The service includes the possible passage through Customs for the Tax-Free service at the Customer's request. Any delays that could also result in the loss of the Flight by the Client are not attributable to ADR. If the passenger is stopped by the competent authorities on arrival to check  baggage, the attendant will wait for the outcome of the checks to complete the service, up to a maximum time of 15 minutes.

There is no provision for modifying the Order for the Porterage Service. For any communication, customers can email or call 06 6595 8349. For the Porterage service, cancellation and reimbursement of your Order are not permitted under Art. 59 paragraph 1 letter n) of the Consumer Code. In the event of non-use (no show) or a request to change the booking after the specified time, the purchaser shall not be entitled to a refund or use the service later.


6. General Standards for Airport Services

In the event of temporary unavailability of services due to contingent causes, ADR will take action to restore regular operation and minimise inconvenience to the Customer;

In the context of the purchase of the service, ADR will come into possession of the personal data of the Customer and any other users of the services, which it will process following the provisions of Legislative Decree no. 196/03 and GDPR 676/2016 (read information below);

For any complaints, suggestions, or requests for information, please write to the email addresses of the individual services listed above, stating the applicant's name, date of purchase, and description of the complaint.


7 Methods of Payment

Credit cards may only make any payment by the Customer of the American Express, Visa, Mastercard, Diners and Maestro circuits.

Certain data relating to the order number, the amount to be paid and the payment, which are necessary for the purchase of the service requested, shall be exchanged between ADR and the Banking Institute on special protected lines and with all the guarantees provided by the use of the security protocols provided by the payment circuits. ADR does not come into possession of the data and number of the credit card used in the purchase, as this information will be processed exclusively by the Bank.


8. Price

The price of the services shall be inclusive of VAT, except as specified below.

In fact, in the case of services rendered in favour of customers, not resident in Italy (both EU and non-EU subjects), there is no VAT liability due to the absence of the territorial prerequisite (under Article 7-ter of Presidential Decree No. 633/72). However, the price itself remains unchanged (which in that case will be net of the VAT not due).

There are no surcharges other than those shown at the time of purchase, except for any bank or postal charges.


9. Invoicing

ADR will always invoice the fees for services rendered.

To this end, when purchasing online, the Customer must compulsorily fill in the sections on his or her personal and tax data.

Upon finalisation of the payment transaction, ADR will send the invoice for the purchased service by email to the declared address.


10. Withdrawal and cancellation

In the event of non-use of the service by the Customer, this may be refunded by withdrawal. Withdrawal is only possible for the Fast Track service.

Withdrawal must be exercised by registered letter, addressed to Aeroporti di Roma - via Pier Paolo Racchetti 1, 00054 Rome to the courteous attention of the service from which the withdrawal is requested, starting 10 working days after the conclusion of the contract (art. 64 and 65 Consumer Code). ADR will refund the amount paid within thirty days from the date of receipt of the right of withdrawal.

It is impossible to request a withdrawal for VIP Lounges services. However, it is possible to request a reservation change by contacting directly the chosen VIP Lounge.


11. Change of name or change of reservation

The porterage service is not refundable in case of non-use for faults not attributable to ADR.

The fast track vouchers, which are purchasing securities, are to the bearer; whoever owns such vouchers is entitled to use the purchased service independently of the person who purchased the service or who is designated as the service user.

Changing the date and time of the reservation is permissible for Fast Track by contacting not after 24h before the indicated data.

You will be provided with a voucher that you can use on another date. The difference will not be reimbursed if vouchers are used for smaller quantities or for less time than purchased.

For the VIP Lounge, please contact the email addresses of the individual services listed above.


12. False declarations

By filling in the airport services request form, the purchaser is aware of the penal sanctions if untruthful declarations, formation or use of false documents, referred to in Art. 76 of Presidential Decree no. 445 of 28 December 2000.


13. Privacy policy

Pursuant to current legislation in relation to privacy (Regulation (EU) 2016/679 "GDPR" - and Legislative Decree no. 196/03 and subsequent amendments and additions) the following information is provided in relation to the processing of personal data carried out as part of the purchase of services on the website

a) Data controller: Aeroporti di Roma S.p.A. with registered office in Via Pier Paolo Racchetti, 1 - 00054 Fiumicino (Rome), hereinafter also referred to as ADR or “the Controller”.

b) Data Protection Officer: ADR has appointed a Data Protection Officer (“DPO”), who can be contacted at the following email address:

c) Types of data processed: The personal data processed by ADR S.p.A. include the data necessary for the purchase/provision of the service selected and the relative invoicing, such as: first name, last name and e-mail address, tax code, address, state, city, province, postcode, information necessary for the provision of the service selected, in addition to any optional information.

The payment data for the service (e.g. number of the payment card used) are processed exclusively by the owner of the payment circuit chosen by the customer (banking/postal institution and/or acquiring service etc.) acting as data controller in accordance with Articles 4 and 24 GDPR and are not visible to ADR. Furthermore, ADR processes, in case of registration of the user on romeairports website, informations related to the user such as name, surname, the user type (private citizen or airport operator) and email e-mail address.

(d) Purpose and legal basis of processing: ADR will process personal data solely for the purpose of enabling the user to purchase airport e-commerce services on the website and/or register on the website. The provision of the data is necessary for the pursuit of the aforementioned purpose; in the event of refusal to process the data, it will not be possible to allow the user to purchase the selected service online. The personal data acquired by ADR in order to allow the purchase of products online and/or registration on the website are processed with a view to executing the service/contract requested by the user pursuant to art. 6 letter b, GDPR.

The device of the user retains the informations relating to the product placed in the shopping cart and not purchased for one hour from the end of the browsing session. This information is retained through the use of technical cookies, which are tools strictly necessary for the service aimed at facilitating the fruition (or access) of the user and purchase of the products of the website, the duration of which is set taking into account the reasonable expectations of the user who, in the event of involuntary interruption of the purchase and/or accidental closure of the browser, will be able to recover the contents of their shopping cart by returning to the website. In relation to the functioning of the cookies, please refer to the cookie policy eng (

In case of non-purchase/payment of services placed in the shopping cart of this website ADR uses the e-mail address entered by the user to send a service communication and for information purposes only before the date indicated by the user when selecting the service. This processing is carried out on the basis of ADR's legitimate interest in accordance with Article 6 letter f, GDPR. In particular, these informations are stored until the date indicated by the user when selecting the service placed in the shopping cart and then abandoned. After the technical terms have exipred (i.e. subsequent 3 months), the user’s personal data and abandoned cart informations processed for this purpose are erased.

The user who enters the data also on behalf of third parties (e.g. his family members, friends, colleagues, etc.) declares (i) to undertake to duly inform the data subject about the communication of the data to ADR for the request at issue and to inform him of the content of this information notice (ii) to expressly hold harmless ADR from any liability deriving from the unlawful communication of said data.

Furthermore, a specific and separate consent from the user may be required for the use of the data for direct marketing purposes, in particular to send newsletters regarding airport and air transport related services, commercial promotions and institutional advertising. The provision of the aforesaid data is optional and, in the event of failure to consent to its processing, the newsletter service will not be activated without this being any prejudicial to the possibility of using the online services available on this website.

The possible activation of the receiving of commercial information/newsletters on discounts/promotions and initiatives at the airport, etc. may take place on the basis of a specific and separate consent pursuant to Art. 6, letter a GDPR. Furthermore, in case of registration on the website as an airport operator, the user may also activate the receiving of commercial information from partner companies by means of a further specific and separate consent pursuant to Art. 6, letter a GDPR.

e) Processing methods: The data are processed in compliance with the regulations in force by means of manual, IT and electronic tools, with logic strictly related to the above-mentioned purpose, so as to guarantee the security and confidentiality of the data.

f) Data retention periods: Personal Data will be stored only for as long as necessary for the purposes for which they are collected in compliance with the principle of minimisation ex-art. 5.1 letter c) GDPR.

In particular, personal data related to the purchase made will be stored the duration of the contract and the subsequent applicable prescriptive period.

In case of non-purchase/payment of products placed in the shopping cart, ADR will store the data until the sending of the above mentioned service email for information purposes.

With regard to the sending of commercial and promotional communications, personal data will be processed for as long as the user chooses to use the service, except in the event of withdrawal of consent and/or object to the processing (opt-out) by means of the specific link featured in the communications or in the manner indicated in paragraph i below.

In the event of registration on the website, personal data relative to the account will be stored for the entire period of use and will be deleted in the event of failure of prolonged access for 5 years to your personal area. Lastly, the so-called log-in and log-out data from the personal area are stored in line with current IT security practices.

g) Data recipients: Within ADR, only those persons entrusted with the processing by the Data Controller and authorised to carry out the processing operations on the aforementioned activities may learn about the personal data provided by the user. Moreover, your data may be processed by third party entities/companies that provide the servicespurchased (e.g. VIP lounges, shower) as sole Data Controllers and companies that provide services for the management of the website acting as Data Processors pursuant to Article 28 GDPR.

Moreover, ADR uses cloud services in order to optimise the performance of the website, selecting the websites available within the European Economic Area for the storage of its contents. In any case, the provider in question does not access to users' personal data acquired on the romeairports website, restricting itself to using the information essential to provide and maintain the cloud services.

The data will also be processed by the subjects that manage the payment services (banking/postal institution and/or acquiring service etc.) acting as sole data controllers. In addition, such data may also be disclosed to the competent public authorities to fulfil legal obligations.

In the event of activation by the airport operator of commercial information from partner companies, the data will also be received by the latter acting as autonomous data controllers.

h) Data transfer outside the EU: Personal data will not be disclosed and/or communicated to third parties located outside of the European Economic Area.

i) Rights of the Data Subjects: Finally, ADR would like to inform you that Articles 15-22 GDPR give to data subjects the possibility of exercising specific rights if certain conditions are met; the data subjects may obtain from the data controller: access, rectification, erasure, restriction of processing, withdrawal of consent as well as the portability of the data concerning them. Data subjects also have the right to object to the processing. In the event that the right to object is exercised, the Data Controller reserves the right not to proceed with the request and, therefore, to continue the processing, in the event that there are compelling lawful reasons to proceed with the processing that prevail over the interests, rights and freedom of the data subject. The aforementioned rights, concerning also the withdrawal of consent to receive commercial information, may be exercised either by accessing your booking (link email received at the time of purchase) or by making a request addressed to the Data Protection Officer (DPO) at The contact details of the Data Protection Officer are available at

This is without prejudice to the data subject's right to lodge a complaint with the Data Protection Authority pursuant to Art. 77, GDPR.

The Data Controller reserves the right to update this policy.

[1] Personal data shall be understood under the GDPR as: “any information relating to an identified or identifiable natural person ; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an on-line identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person” (the "Data").